Question 1

How can I contact the support team if I have a problem with my account?

Accepted Answer

You can reach the support team through several channels: live chat (available 24/7 on both the website and mobile app), email support, phone support during business hours (IST), and through official social media channels including Telegram. The fastest option for urgent account issues is live chat, which typically connects you to a human agent within two to five minutes.

Question 2

Is customer support available in Hindi for Indian users?

Accepted Answer

Yes, Hindi-speaking support agents are available via live chat, primarily during peak hours (approximately 12:00–23:00 IST). English support is available around the clock. While regional language support for languages like Tamil or Telugu is not currently available through live channels, the FAQ section does include some content translated into Hindi.

Question 3

How long does it take to resolve a withdrawal issue?

Accepted Answer

Most withdrawal issues are addressed within a few hours through live chat. If the problem involves a pending identity verification or a banking processing delay, resolution can take between 24 and 48 hours. Users are advised to submit all required KYC documents in advance to avoid holds on withdrawal requests. Support agents can manually escalate urgent withdrawal cases to the payments team.

Question 4

What should I do if my UPI deposit fails?

Accepted Answer

If your UPI deposit fails, start by checking whether your bank has blocked the transaction due to restrictions on certain merchant codes used by online gaming platforms. Then, contact live chat support with your transaction reference number and bank details. Agents can verify whether the funds were received on their end and, if so, credit them manually. If the funds were not received, they will typically be returned to your bank account within three to five business days, depending on your bank's processing time.

Question 5

Are there self-help resources available without contacting an agent?

Accepted Answer

Yes. The Help Center or FAQ section on the website contains comprehensive guides on registration, deposit and withdrawal methods, bonus terms, app installation, account verification, and responsible gaming tools. This self-service resource is available 24/7 and is the quickest way to find answers to routine questions. It is recommended that users check the FAQ before initiating a live chat to save time.

Question 6

How do I escalate an unresolved complaint?

Accepted Answer

If your issue has not been resolved satisfactorily by the first-line support agent, you can request escalation to a senior representative directly within the live chat or email thread. Simply explain that the issue remains unresolved and ask for it to be reviewed by a higher-level specialist. Most escalation requests are accommodated without pushback. For financial disputes, you may also be asked to provide supporting documentation such as bank statements or transaction screenshots.

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